Job Details

Technology Support Analyst
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Position Number: 5885079
Location: Durham, NC
Position Type: Computer and Information Technology

Technology Support Analyst

North Carolina Central University

Closing Date: 1/2/2025 at 11:55 PM

Primary Purpose of Position:
This position serves as IT Analyst/Programmer I for the computer support division of CCES. The position provides advanced one-on-one support and troubleshooting for faculty and staff technology. Perform basic computer break/fix in departmental computer labs across campus. This includes advanced hardware and software support on campus-licensed standard equipment, and coordination of any imaging process. This position serves as the main support for computer labs and learning spaces on campus, as well as backup for classroom support.

Minimum Education/Experience:
Entry-level with Masters;
Bachelors and 0-2 yrs experience

Required Knowledge, Skills, and Abilities:
Knowledgeable in standard software packages (i.e. Microsoft Office) that are present on campus, in addition to specialized software and hardware, and ability to troubleshoot these packages. Ability to manage campus computer systems through use of the management system (SCCM and JAMF). Basic Apple/Mac troubleshooting skills. Several years' experience in computer technologies and their specifics as they relate to the modern higher education experience. Associate's degree and/or at least 2 years technical training in Information Technology or a related field; or 2 years' experience in the operation and maintenance of a variety of office and classroom technology equipment. Must have a strong technical background and also have the ability to effectively communicate technical information to a potentially non-technical audience.

Special Instructions to Applicants:
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State - Health Benefits
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

To be considered for this position please visit our web site and apply on line at the following link: https://jobs.nccu.edu/

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.