Job Details

San Jose/Evergreen Community College District
  • Position Number: 1160992
  • Location: San Jose, CA
  • Position Type: Computer and Information Technology


Help Desk Technician



San Jose/Evergreen Community College District


Position #: 1500118

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Position Purpose:

Help Desk Technician
SAN JOSE -EVERGREEN COMMUNITY COLLEGE DISTRICT


The San Jose - Evergreen Community College District is currently recruiting a Help Desk Technician. This is a temporary assignment through 03/31/2018 with the possibility of extension.
Hourly pay is $24.80. Working hours are Monday - Friday, 8:30 AM - 5:30 PM. Position will be located at District Office, 40 S Market Street San Jose 95113.

Under the direction of the Helpdesk and Reprographics Supervisor, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems

KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Principles of technical troubleshooting and problem solving.
Principles of networking and computer functionality.
Computer hardware systems, printers, software applications such as Microsoft used in college operations.
Working knowledge of help desk software, databases and control of remote computers.
Principles of training, support, and services to end-users.
Principles of customer service.
Principles of providing guidance to others.

ABILITY TO:
Operate computer systems and related peripheral equipment.
Communicate clearly and concisely both orally and in writing.
Respond to inquiries in a courteous, tactful manner.
Establish and maintain cooperative and effective working relationships with others.
Work together in a team environment.
Multitask, prioritize and meet task timelines.
Work with attention to detail and independently with minimum supervision.

Education and Experience:
Associate's degree in Computer Science or related field.
Two years of experience increasingly responsible experience performing help desk operation function or related activities.
Demonstrated sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, disability, and ethnic backgrounds of the individuals we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

Interested applicants should apply to our Classified Short-Term Temporary Hourly Applicant Pool @ https://sjeccd.hiretouch.com/job-details?jobid=57

For consideration, please submit a District application, cover letter, resume and copy of your transcripts by Friday, February 9th at 5:00 PM


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About San Jose/Evergreen Community College District:


Equal Opportunity Employer Statement:
San Jose/Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.

CONTACT:
Human Resources/Employment Services, 40 S. Market Street, San Jose, CA 95113, (408) 270-6414.

Application Procedures, Notes and Contact Info:

Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the closing date to be considered for the position (Posting at: https://sjeccd.hiretouch.com. Click "APPLY"):

1. A completed online San Jose/Evergreen Community College District POSITION APPLICATION
2. COVER LETTER (Must state how you meet ALL the minimum qualifications in EDUCATION and EXPERIENCE as described in the job announcement Minimum Qualifications section. Also, state how you meet other qualifications)
3. RESUME, and
4. TRANSCRIPT(S) - NOT DIPLOMAS - (unofficial or official copies) for stated degrees (having confer/award dates) or courses. Official transcripts will be required prior to employment start date should the position be offered. If foreign degrees, must submit Equivalency Certification (See #6 of the Instruction Section below).

ABOUT TRANSCRIPTS:
If you do not have an electronic version of the transcript, you can get it scanned at Office Max, Office Depot, Staples, etc.; then attach the electronic version of your transcript to this online application at the later part of the application process.

For assistance, contact:
Office of Human Resources, Employment Services
40 S. Market Street, San Jose, CA 95113
Phone: (408) 270-6414 Fax: (408) 239-8818
Email: Hremploymentservices@sjeccd.edu
Web site @ https://jobs.sjeccd.edu. or www.sjeccd.edu.

To learn more about us and all our open positions, visit: http://www.sjeccd.edu/district-services/human-resources/employment-opportunities





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