Techno Functional Systems Analyst
University of San Diego
Department: Enterprise Resource Planning Technologies/ITS
The Student Techno Functional Systems Analyst will work with project teams within ERPT on innovative solutions that impact the experience of Students, Staff, Faculty, Alumni and others within the USD community. This position will pro-actively manage, troubleshoot, and take ownership of assigned system production issues and implementation projects along with providing technical support to end users on the use of various applications.
The analyst will be actively involved in new releases software, gathering requirements, and testing technical solutions in particular those that leverage, Banner, Degree Works, Courseleaf, College Scheduler, Academic Services solutions, and/or mobile technologies. The position will partner with team members to leverage progressive technologies, create and improve team standards and processes, and existing protocols to arrive at a sustainable application portfolio. This position reports to an ERPT Manager
Essential Duties and Responsibilities:
The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Examples of Work
Provide Technical and System support for one or more of the following products:
oBanner Student Information System
oDegree Works (degree audit system)
oCourseleaf (Curriculum and Course Catalog systems)
Lead review of release notes and implement new versions, enhanced features, or patches for assigned products.
Oversee production issues ensuring that issue is properly identified, analyzed, and resolved as needed.
Assist in the design of Technical solutions for complex problems and enhancements.
Create and execute functional test scripts to validate system setup/configuration, data conversions, updates, and fixes.
Resolve technical problems independently
Multi task in the fast-paced, production environment to juggle priorities as needed to provide resolution to high profile technical issues.
Develop and maintain websites as assigned.
Systems Analysis and Project Management
Take initiative to have an in-depth understanding and mastery of the systems; recommend optimization and enhancements as needed to fit end-user needs
Analyze application user documents, and communicate with management team on requirements to be incorporated in enterprise application systems management and solutions planning
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Ensure all project documents are complete, current, and stored appropriately.
Guide and perform strategic analysis for the project.
Develop and provide training as assigned.
Assist in the evaluation of technologies for the ERPT organization.
Complete projects and upgrades in a timely manner, with strong communication to ERPT Leadership, ERPT managers, Project managers, business users and vendors
Lead review of software release notes and upgrade impacts
System Expertise and Collaboration
Advise and contribute as needed to ERPT Projects that require expertise on the systems managed, or data that is being maintained in those systems
Develop best practices for business users as well as ERPT for each application
Cultivate a passion and interest in applications for higher education, especially for academic administrators, registrar's office, faculty, and students that can enhance their experience and ultimately the overall success of the organization
Document implementations, upgrades, responses, changes to applications in ERPT shared drive
Practice open and effective communication on a daily basis - on troubleshooting with business users or technical support, in gathering requirements, in collaborating with colleagues, and in every day operations
A Bachelor's degree in Information Systems, Computer Science, or related discipline.
A minimum of six years experience working as a Techno Functional, Data, or Business Analyst. Three years of experience should be in a higher educational environment.
A minimum of three years of experience with Ellucian Banner Student Information System
Advance SQL, TSQL
Experience, Knowledge, Skills:
Strong working knowledge with the Banner Student Information System and higher education processes in general.
Experience in a vendor supported ERP product environment, understanding of how patches and upgrades are handled and supported at a higher ed institution
Demonstrated ability to diagnose/resolve technical problems independently.
Advance knowledge of relational databases and SQL.
Strong interpersonal skills and ability to communicate effectively with technical staff as well as non-technical users.
Clearly demonstrated ability to multi task and work in a collaborative team environment and to work cooperatively with others.
Strong organizational abilities including setting goals, plans, and priorities, to achieve results.
Strong management skills - ability to delegate, manage expectations, communicate tasks, goals, and timelines, as well as manage risk, and take initiative
Strong techno-functional skills - ability to understand challenges and needs of business users, and the organization as a whole, and provide the necessary support and expertise as required
Experience with Ellucian's Banner Student and Degree Works
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Hours: 37.5 hours per week; Monday - Friday, 8:30 a.m. - 5:00 p.m.
Closing date: Open Until Filled
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visitwww.sandiego.edu/smokefree.
Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org
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