Job Details

Position Title: Voice Systems Administrator

Department: Systems and LAN Management
Reports To: Director of Systems and LAN Management

Anticipated Starting Date: April 2018

Starting Salary: $39,351.00



Excellent benefit package, including medical, dental, vacation, paid sick leave, and tuition benefit. For more details about benefits, go to https://www.nmc.edu/hr/ and click on Salaries and Benefits, or request a copy from the Office of Human Resources.


JOB SUMMARY

This position manages, services, programs, and provides technical support and troubleshooting for voice systems technologies for all NMC campuses. Responsibilities include providing technical support for incoming and outgoing phone service, supporting voicemail, auto attendants, and user training on telephone features. It is also responsible for telephone adds, moves, changes, and new location installations. This position provides support and troubleshooting of the digital and analog service, long distance calling, and maintains telephone record reports of voice systems and the network. The position also provides backup coverage and support for Technology Support Services and the Help Desk operation. The person in this position must have a good combination of people skills and technical skills as well as the ability to work independently with a high attention to detail and accuracy.


EDUCATION, EXPERIENCE, CERTIFICATES and LICENSES
Required:

• 2-5 years of experience
• Associate's degree
• Experience in Telecom field

Preferred:

• Experience with Telephone Call Accounting Software
• Experience with my Mitel phone systems
• Experience with Telephone Bill Auditing

FOUNDATIONAL COMPETENCIES: Essential for all NMC employees

• Ethical behavior and integrity
• Commitment to quality service, responsible stewardship, continuous improvement
• Agility/adaptability/tolerance for ambiguity
• Accountability/personal responsibility
• Commitment to lifelong learning
• Create/Contribute to a culture of innovation and thoughtful risk-taking
• Collaboration/Team work
• Value all people

SUPERVISORY RESPONSIBILITIES
Supervises others in accordance with NMC's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, recognizing employees; addressing performance problems or gaps.

WORK HOURS:

This is a full-time, 40+ hour per week position.


TO APPLY:
Applications submitted by 4:30 pm on February 16, 2018 will receive first consideration. Applications must be submitted online at http://www.nmc.edu/jobs. For assistance call 231-995-2612 or 1-800-748-0566 x51377 or email hr@nmc.edu .

Non-Discrimination Policy Notice
Northwestern Michigan College is committed to a policy of equal opportunity for all persons and does not unlawfully discriminate on the basis of race, color, national origin, religion, disability, genetic information, height, weight, marital status or veteran status in employment, educational programs and activities and admissions. nmc.edu/nondiscrimination

Michigan Law requires that a person with a disability or handicap requiring accommodation for employment must notify the employer in writing within 182 days after the need is known.