Job Details

Technology Support Analyst
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Position Number: 5869923
Location: Durham, NC
Position Type: Computer and Information Technology

Technology Support Analyst

North Carolina Central University

Closing Date: 1/6/2025 at 11:55 PM

Primary Purpose of Position:
The primary purpose of this position is to serve as a member of the NCCU ITS Client Services team. The position responsibilities include providing service and support for desktop and mobile computer systems, including troubleshooting, hardware/software configuration, desktop automation, and new technology research and development. The selected candidate will learn new tools and develop advanced skills as project needs and technology change and will need to be adaptable, with a highly advanced troubleshooting skillset. This position will also assist with phone screen repairs, student printing support, Makerspace supervision, and support and library lab support. This position is also responsible for new technology research and development. This position will deliver excellent customer service skills and be a top rate problem solver

Minimum Education/Experience:
Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Knowledge, Skills, and Abilities:
Certificate or associate's degree in a technology field or at least 2 years of computer repair and troubleshooting experience in an industry such as higher education. At least 2 years of experience in a technical support or customer service role are desired. At least 1 year of entry level project management experience. Exemplify strong attention to detail. The ability to understand and brainstorm creative solutions to complex problems is essential. Must have strong time management skills and work productively with minimal supervision. Familiarity and understanding of the functions of basic computer hardware and software. Must have sound analytical thinking skills and attention to detail.Must be able to handle complaints and objections and resolve conflict. Excellent interpersonal, verbal, and written communication and organizational skills are essential. A collaborative attitude and the ability to explain technical problems in layman's terms are a must. Must embody a "can-do" attitude.

Special Instructions to Applicants:
For employment/re-employment priority, this vacancy is treated as Pay Plan Conversion IT03.

To be considered for this position please visit our web site and apply on line at the following link: https://jobs.nccu.edu/

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.